Refund policy

Returns
We have a 14-day return policy. You have 14 days after your order arrives to request a return.

To be eligible for a return, your faucet cover must be unused, undamaged, and in its original packaging. You'll also need your order number or other proof of purchase.

To start a return, contact our team with your order number and the email address used at checkout. If your return is approved, we'll send you a return shipping label and instructions on where to send your package. Items sent back without an approved return request will not be accepted.

Damaged, defective, or wrong items
Please inspect your order when it arrives. If a cover is damaged, defective, or you received the wrong item, contact us right away so we can review the issue and make it right.

Non-returnable items
Gift cards cannot be returned. If you have a question about a specific item, please get in touch before sending anything back.

Exchanges
The fastest way to get a different cover or pack size is to return the item you have and, once the return is accepted, place a separate order for the new item.

European Union 14-day cooling off period
If your order is shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without a justification. The item must be unused and in its original packaging, with proof of purchase.

Refunds
We'll let you know once we've received and inspected your return, and whether the refund was approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card company may need extra time to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us.